Customer Service Representative - State Farm Agent Team Member

Christopher Rowe - State Farm Agent; Pottstown (Montgomery County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Simple IRA

Free Lunch Fridays

Office Promotions

Apparel & Gear

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Christopher Rowe - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and provide policy information to clients.

You will assist with policy changes, process claims, and maintain accurate records while coordinating with the agency team in a friendly, collaborative office environment. This role offers training & development opportunities and room for advancement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Job description

Benefits:

• Simple IRA
• Free Lunch Fridays
• Office Promotions
• Apparel & Gear
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About the Agent:

Chris Rowe has been an Agent for more than 10 years and was a team member for a State Farm Agent for 8 years prior. He understands the State Farm culture and believes that the company’s greatest competitive edge is the Agent. Our office operates daily on the belief that customer service is what differentiates us from our competitors. We have the ability to change lives and the responsibility to offer that opportunity to all of our clients. Our office is an inviting space where both the team and the customer can feel comfortable.

Team work is essential to the success of our office. In addition to the listed responsibilities you must be able to work in a team environment where the office goals are priority. You must embrace the belief that when we support each other everyone succeeds. Finally, when faced with the uncontrollable, you must display the ability to overcome and maintain a positive attitude.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Christopher Rowe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.