Customer Service Representative - State Farm Agent Team Member

Chris D'Amico - State Farm Agent; Oakdale (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Chris D'Amico - State Farm Agent is seeking a Customer Service Representative to support policyholders and help grow an office that emphasizes community service and personal connections. You will handle inquiries, explain policy options, and coordinate with teammates to ensure smooth processes and timely responses.

The role offers a collaborative team environment, opportunities for advancement, a flexible schedule, and ongoing training to develop skills in insurance products and customer service

Qualifications

• Good communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2009 and currently lead a team of four. Before entering the insurance industry, I worked in software development. I graduated from Polytechnic University of New York and enjoy spending my free time with my family fishing, boating, and jet skiing.

Giving back to the community is important to me. Our agency regularly participates in local events, and I'm an active member of the Oakdale Chamber of Commerce. I enjoy building relationships with the people and businesses that make our community great.

Our agency offers PTO, dental and vision insurance, licensing reimbursement, and a strong commitment to work-life balance. We believe in creating an environment where our team members feel supported both personally and professionally.

Our office culture is positive, supportive, and built on strong communication. I'm looking for someone who shows up with a great attitude, enjoys working with people, and communicates well. If you're dependable, customer-focused, and ready to be part of a collaborative team, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Chris D'Amico - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.