Customer Service Representative - State Farm Agent Team Member

Anthony Lutsik - State Farm Agent; Arlington (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Anthony Lutsik - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and support policy needs in a local Arlington office. You will coordinate with the team, process requests, and help neighbors understand their coverage.

This role emphasizes attentiveness, accuracy, and growth opportunities within the agency; prior customer service experience and a valid P&C license are a plus, and Spanish speakers are encouraged to apply.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Have an active P&C license.
• Spanish language skills preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

P&C license

Spanish speaker

Job description

Benefits:

• 401(k)


• 401(k) matching


• Competitive salary


• Free food & snacks


• Opportunity for advancement


• Paid time off


• Training & development


• Wellness resources

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Anthony Lutsik - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• Have existing P&C license


• Spanish speaker preferred