Customer Service Representative - State Farm Agent Team Member

Drew-Creswell---State-Farm-Agent; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Drew Creswell - State Farm Agent in Augusta, GA is seeking a Customer Service Representative Team Member to deliver exceptional service, answer policy questions, and support community members. You will collaborate with the agency team to resolve inquiries and guide customers through policy changes with care.

This role emphasizes detail orientation, strong communication, and a customer-first mindset, with opportunities for internal growth for motivated, sales-minded individuals who want to build

Qualifications

• Communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Drew Creswell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.