Customer Service Representative - State Farm Agent Team Member

Maria Galli - State Farm Agent; Whittier (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus competitions

Quarterly team outings

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Maria Galli - State Farm Agent in Whittier, CA is seeking a Customer Service Representative to deliver exceptional client experiences, handling policy information, updates, and claims coordination. You will collaborate with the agency team to resolve inquiries and ensure accurate records while supporting community members with empathy.

The role offers a supportive environment with growth opportunities, licensing support, and a focus on bilingual communication to serve a diverse client base.

Qualifications

• Strong communication and interpersonal skills are required.
• Detail-oriented and able to multitask in a busy environment.
• Previous customer service experience is preferred.
• Currently licensed applicants are highly preferred.
• Bilingual Spanish is preferred for serving a diverse community.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Detail-oriented

Customer service experience

Licensed applicants preferred

Bilingual Spanish preferred

Job description

Benefits:

• Bonus competitions
• Quarterly team outings
• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Maria Galli - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience.
• Currently licensed applicants highly preferred.
• Bilingual Spanish preferred.