Customer Service Representative - State Farm Agent Team Member

Julieschuld; Bradley (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Bonus based on performance

401(k) matching

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Job summary

Julieschuld is seeking a Customer Service Representative for our insurance agency to deliver exceptional support, resolve inquiries, and coordinate with agency teams to serve community members.

You will handle policy updates, claims follow-up, and maintain accurate records while demonstrating empathy and attention to detail. Bilingual Spanish is a plus and internal growth opportunities exist for driven candidates.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Spanish bilingual

Job description

Benefits

• Competitive salary
• Training & development
• Bonus based on performance
• 401(k) matching
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative with my agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.