CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Susan Kirk Rosales-State Farm; Ann Arbor (MI); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

401K

Salary plus commission/bonus

Paid time off

Job summary

Susan Kirk Rosales-State Farm is seeking an outgoing Agent Team Member to join our State Farm independent contractor agency in Ann Arbor, MI. You will establish relationships, educate customers about insurance options, and grow the business through needs-based conversations.

Preferred candidates have sales experience, strong communication, and the ability to present to clients. Licensing in property, casualty, life and health may be pursued after joining the agency.

Qualifications

• Sales experience preferred and track record of meeting goals.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to engage customers and close opportunities.
• Ability to present products and options to potential customers.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, coverages, and billing.
• Educate customers about insurance options using a needs-based review process.
• Develop leads, schedule appointments, and market appropriate products and services.

Skills

Sales experience

Communication skills

Self-motivated

Presentation skills

Education

Associate's degree or higher

Job description

Responsive recruiter

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency
• Hiring Bonus up to $

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Ability to make presentations to potential customers
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Must be available to work the following schedule
• Associate's degree or higher preferred

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $40,000.00 - $75,000.00 per year