Customer Service Representative - State Farm Agent Team Member

Allen Bowler - State Farm Agent; Anchorage (AK); On-site; USD 36,000 - 54,000; Full time

Job summary

Allen Bowler - State Farm Agent in Eagle River, AK seeks a customer-focused professional to help manage risks and protect dreams through auto, home and life insurance products.

You will establish customer relationships, provide prompt service, and develop leads while working toward sales goals. Licensing requirements apply, with opportunities for advancement within the agency.

Qualifications

• Customer service experience preferred, ability to build relationships.
• Sales experience and comfort meeting goals/quotas.
• Excellent interpersonal and communication skills, both written and verbal.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly service including inquiries on availability, coverages, changes, transfers, claims, and billing.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Organizational skills

Detail oriented

Tools

Windows

Job description

Apertura Futura: Customer Service Representative - State Farm Agent Team Member

Position Overview

State Farm Insurance Agent located in Eagle River, AK is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Allen Bowler - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Eagle River, AK and help customers with their insurance and financial services needs, including:

• Home insurance
• Health insurance
• Life insurance

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Profit sharing
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Achieve mutually agreed upon marketing goals
• Ability to effectively relate to a customer
• Ability to execute a detailed business plan
• Property and Casualty license (must be able to obtain)
• Personal Lines Licenses (must be able to obtain)
• Courses on ethical and customer centered sales practices will be required
• Must be available to work the following schedule: