Customer Service Representative - State Farm Agent Team Member

Amandajsf; Alaska; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

401(k)

Performance bonuses

Flexible schedule

Paid time off

Training & development

Job summary

A local insurance agency in Anchorage, Alaska is looking for a Customer Service Representative. Your role will focus on generating exceptional customer experiences while providing policy information and assisting with policy changes. Ideal candidates will possess strong communication skills and attention to detail, and a background in customer service is preferred. The agency offers a competitive hourly wage of $20.00 - $22.00, alongside benefits such as flexible scheduling and training opportunities.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Anchorage - AK

Replies within 24 hours

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2014 after spending 8 years in leadership roles with State Farm, along with earlier experience as a buyer for Nordstrom. I grew up in Anchorage, which makes serving this community especially meaningful. I’ve been married for 29 years, have four very active children, and love to travel whenever I get the chance. Our team of four works closely together and brings a lot of energy, drive, and pride into what we do each day.

We stay actively involved in the community through local schools, Special Olympics, high school sports, and supporting women-owned businesses. Our office culture is high-energy, competitive in a healthy way, and rooted in genuinely enjoying the work. We offer life insurance, a 401k, work–life balance, licensing reimbursement, and bonus competitions. We’re looking for honest, hardworking people who care deeply about their work, put the team first, and want to be part of a close-knit, family-like environment where everyone is invested in each other’s success.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Amanda Juliussen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Compensation $20.00 - $22.00 per hour

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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