Customer Service Representative - State Farm Agent Team Member

AL BOWLER INSURANCE AGENCY, INC.; Anchorage (AK); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Profit sharing

Paid time off

Growth potential/Advancement

Job summary

AL BOWLER INSURANCE AGENCY, INC. is seeking a friendly, career‑oriented individual to join our team as an Agent Team Member in Alaska. You will build and develop customer relationships to promote State Farm auto, home, and life insurance products within the Eagle River area.

You will respond to inquiries, develop leads, schedule appointments, and market products while achieving sales goals. The role emphasizes strong customer service, teamwork, and a proactive approach to business planning.

Qualifications

• Sales experience preferred and a track record of meeting quotas.
• Interest in marketing products and services based on customer needs.
• Excellent interpersonal and communication skills; written and verbal.

Responsibilities

• Build and develop customer relationships within the community to promote State Farm products.
• Establish customer relationships and follow up with customers as needed.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, coverage, and billing.

Skills

Sales experience

Interpersonal skills

Communication skills

Customer service

Team work

Problem solving

Organizational skills

Self-motivated

Detail oriented

Multi-tasking

Customer relation

Education

Property and Casualty license

Personal Lines License

Licensing readiness

Tools

Windows

Microsoft Office

Job description

Position Overview

State Farm Insurance Agent located in Eagle River, AK is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Allen Bowler - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive:

• Hourly pay plus commission/bonus
• Profit sharing
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Achieve mutually agreed upon marketing goals
• Ability to effectively relate to a customer
• Ability to execute a detailed business plan
• Property and Casualty license (must be able to obtain)
• Personal Lines Licenses (must be able to obtain)
• Courses on ethical and customer centered sales practices will be required
• Position may require travel
• Must be available to work the following schedule

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.