Customer Service Representative - State Farm Agent Team Member Anchorage - AK

Insuringalaska; Anchorage (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Paid time off

Bonus based on performance

Opportunity for advancement

Hourly Plus Commission

Job summary

Stacey Allen - State Farm Agent in Anchorage is seeking a Customer Service Representative to deliver exceptional customer experiences in a full-time role. You will handle inquiries, build relationships with customers, and coordinate with the agent team to support community customers.

The position offers compensation of $40,000 to $60,000 per year, plus benefits. State Farm agents hire their own staff and are responsible for employment decisions.

Qualifications

• Demonstrates strong customer service commitment.
• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up as needed.
• Respond to customer inquiries and requests accurately.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Anchorage - AK

Replies within 24 hours

• Simple IRA
• Hourly Plus Commission
• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

About our Agency

We’re thrilled to celebrate our 10th anniversary this year, having opened our doors in March 2015. Over the past decade, we’ve built a reputation for exceptional service and a vibrant, supportive team environment.

Our team of five (four and a half in-office and one remote!) works together seamlessly—and often with the company of our beloved office dogs. We value work-life balance and rewarding hard work. After one year of full-time service, team members receive an extra paid day off each month (that’s 12 additional days annually!), and we offer exciting perks like team field trips and the opportunity to qualify for an annual team trip. Our last two destinations? Maui!

We’re proud to be active in our community, sponsoring events like Rodeo Alaska, and we love finding joy in the little things, often celebrating fun "National Days" together.

Check out our Instagram and Facebook pages to get a glimpse of our team culture and see why we’re more than just an office—we’re a family. Joining us means working hard, having fun, and being part of a team that makes a difference in the lives of our customers and our community.

ROLE DESCRIPTION

As a Customer Service Representative with Stacey Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.