Customer Service Representative

Platinum Coastal Group; Vienna (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading company in the advertising services industry is seeking an Entry Level Customer Service Representative. This on-site role is crucial for ensuring customer satisfaction through effective communication and problem resolution. Responsibilities include handling inquiries, resolving complaints, and providing product information. Ideal candidates will possess strong communication skills and a commitment to service excellence.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong commitment to customer satisfaction and service excellence.

Responsibilities

• Handle customer inquiries in-store and provide accurate information.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and follow up to ensure resolution.

Skills

customer satisfaction and service excellence

strong oral and written communication skills

analytical skills

problem-solving abilities

organizational skills

ability to multitask

flexibility in schedule availability

interpersonal skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

customer service software

CRM systems

Job description

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Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.
  
  

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.
  
  

Skills: customer feedback,organizational skills,proficiency in customer service software,time management,ability to multitask,customer satisfaction and service excellence,familiarity with crm systems,sales support,customer service representatives,customer feedback gathering,customer satisfaction commitment,bilingual or multilingual abilities,flexible schedule availability,resilience,analytical skills,multitasking,problem-solving abilities,basic understanding of business operations and customer needs,collaboration,customer service,adaptability,fluent in multiple languages,resilience in challenging situations,familiarity with crm systems and practices,communication,customer feedback analysis,time management skills,effective communication,organizational and time management skills,flexibility,multitasking and prioritization,customer service software,customer service software proficiency,customer service experience,excellent organizational skills,language fluency,prioritization,strong analytical skills,customer service and support,flexibility in schedule,knowledge of crm systems,organization,written communication,empathy,positive attitude,analytical and problem-solving abilities,ability to multitask and prioritize effectively under pressure,bilingualism,active listening,problem-solving skills,crm systems and practices,analytical abilities,customer feedback management,ability to multitask and prioritize effectively,crm familiarity,interpersonal skills,problem-solving,strong interpersonal skills,customer satisfaction,team collaboration,ability to multitask and prioritize,strong oral and written communication skills,crm systems familiarity,customer service skills,flexibility in schedule availability,problem resolution,customer relationship management (crm),sales,crm systems,strong analytical and problem-solving abilities,oral communication,problem solving,multi-tasking,teamwork and collaboration,flexible scheduling,documentation,strong oral and written communication,excellent organizational and time management skills,organization skills,communication skills,basic understanding of business operations,strong communication skills,teamwork,conflict resolution,oral and written communication skills,proficiency in customer service software and tools,ability to multitask and prioritize under pressure,positive attitude and resilience

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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