Ecommerce Customer Experience Assistant

Pink Chicken New York; New York (NY); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A vibrant fashion brand in New York is seeking an E-Commerce Customer Experience Assistant. This entry-level position focuses on product set-up, site merchandising, and customer service, ensuring an engaging journey for shoppers. Successful candidates will have ecommerce experience, strong communication skills, and knowledge of platforms like Shopify. Join us to make a meaningful impact in a creative environment.

Qualifications

• 1-2 years of ecommerce/customer service experience required.
• Strong verbal and written communication skills are essential.
• Knowledge of e-commerce platforms such as Shopify is necessary.

Responsibilities

• Own new product launches including all details and merchandising.
• Manage customer service tasks and relationships.
• Coordinate with the marketing team for promotions.

Skills

Ecommerce customer service experience

Strong verbal and written communication skills

Knowledge of e-commerce platforms like Shopify

Knowledge of Photoshop

Ability to multitask and problem-solve

Strong attention to detail

Team player with proactive approach

Tools

Gorgias customer service platform

Job description

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After nearly 15 years in the fashion corporate world, Pink Chicken Founder and CEO, Stacey Fraser, decided to take a break and focus on her young daughter and new baby girl while living in NYC and spending summer weekends at the beach. During nap times, she would sew garments made of a multitude of patterns from bright block prints to 60’s florals. The spirit of sunny beach days and her love for vintage textiles came together to create easy and stylish pieces for the beach or dinner, for herself and her daughters.

Today, Pink Chicken is more than a clothing company. We are a joyful flock of happy and creative souls who believe in spreading sunshine, creating original prints and patterns that are designed to last, giving back, sustainability and providing the best customer service to our loyal and growing community.

Position Summary

We are seeking a talented E-Commerce Customer Experience Assistant to own and enhance product set up, on-site merchandising, and customer service. This role is essential in ensuring a seamless and engaging customer journey.

Reporting to the Senior E-Commerce Manager, you will collaborate across teams to enhance site functionality. This is an exciting opportunity to shape the online customer experience of a growing brand and make a meaningful impact on how we engage with our shoppers.

If you're passionate about elevating digital experiences and improving customer interactions, we’d love to hear from you!

Responsibilities:

Ecommerce / Site Management

• Own new product launches including: product details, images, copy, merchandising, previewing, and setting the products to go live
• Lead on site merchandising of collections, updating based on seasonality, marketing, inventory, etc.
• Regular site audit – Removing and adding categories, cleaning up product pages, images, copy, flags, and pricing are all correct
• Coordinate with the marketing team to schedule website promotions, sales, and new product launches
• Support email campaigns, social media initiatives, and other ecommerce marketing efforts
• Support Senior E-Commerce Manager with ad hoc projects such as collection filters, navigation updates, new site implementations

Customer Experience

• Customer face of the brand: own customer service daily tasks (answering emails, phone calls, Instagram messages and chat). Manage the relationship with our customer service platform and AI feature
• Ensure order fulfillment and follow up where needed: manage customer returns, work with Operations Manager to ensure orders are flowing and shipping on time / to our standards.
• Track customer service trends and provide feedback to improve the online shopping experience

Qualifications:

• 1-2 years of ecommerce/customer service experience
• Strong verbal and written communication skills
• Knowledge of e-commerce platforms such as Shopify
• Knowledge of photoshop a plus
• Knowledge of customer service platform Gorgias is a plus
• Ability to multitask, problem-solve, and remain calm under pressure
• Strong attention to detail and organizational skills
• Team player with a proactive approach to challenges

Compensation:

At Pink Chicken, we are committed to providing competitive pay and benefits. Compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location. The annual total cash compensation for the role is $59,000. However, actual pay can vary based on a candidate’s qualifications, skills and competencies, as well as location.

Equal Employment Opportunity Statement

Pink Chicken is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.

Disability Accommodation

We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Apparel and Fashion and Wholesale

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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