Bilingual Customer Service Specialist

24 Seven Talent; Sunrise (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Performance & Sales Bonus

Medical insurance

Vision insurance

Job summary

A dynamic staffing agency is looking for a Bilingual VIP Customer Service Specialist in Sunrise, FL. The ideal candidate will have 2-3 years of experience in high-touch service environments and must be fluent in Spanish and/or Portuguese. This role involves delivering exceptional service, responding to client inquiries, and ensuring a smooth, premium experience for clients. A strong background in luxury service, detail-oriented skills, and empathy are essential to succeed in this role.

Qualifications

• Must have 2-3+ years in a client-facing role, preferably in luxury or high-touch service.
• Strong written and verbal communication skills required.
• Ability to remain composed under pressure.

Responsibilities

• Deliver personalized service across phone, email, and chat.
• Act as a trusted point of contact for client inquiries.
• Collaborate with internal teams to meet client needs effectively.

Skills

Communication skills

Empathy

Detail-oriented

Education

2-3 years of experience in customer service

Tools

CRM systems knowledge

Job description

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This range is provided by 24 Seven Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $70,000.00/yr

Bilingual VIP Customer Service Specialist (Spanish and/or Portuguese is required)

Salary: $65K-$70K + Performance & Sales Bonus with no cap.

Onsite, Full-Time

Staff Position

Must be okay with some night and weekend work

Location: Sunrise, FL

Think back on a time when you had the best interaction with a customer service professional. Our client is only going to hire the best of the best!

Our client is looking for a polished and service-minded VIP Customer Service Specialist who is passionate about excellence, driven by quality, and committed to creating unforgettable client experiences. This is not a basic support role — it's a high-touch, client-facing position built for someone who understands that great service is a key part of a premium brand experience.

What You’ll Do

• Deliver exceptional, personalized service in every client interaction across phone, email, and chat
• Act as a trusted point of contact, answering questions, resolving issues, and ensuring a smooth and thoughtful experience
• Approach service with curiosity and care, taking ownership of customer concerns and finding thoughtful, effective solutions
• Uphold a high standard of professionalism, empathy, and discretion when working with high-value clients
• Collaborate with internal teams to ensure client needs are met quickly and accurately
• Track inquiries, feedback, and trends to help inform continuous improvements in the service experience
• Stay informed on product knowledge and process updates to ensure accurate and confident communication

Who You Are

• A clear, calm communicator who brings professionalism and warmth to every interaction
• Detail-oriented with a strong sense of responsibility and follow-through
• Naturally empathetic and great at putting clients at ease, even in stressful situations
• Comfortable navigating multiple systems and keeping organized in a fast-paced environment
• A team player who enjoys supporting others and delivering results
• Always looking for ways to improve the client experience

Qualifications

• 2-3+ years of experience in a client-facing role, preferably in luxury, high-touch service, or premium retail environments
• Strong written and verbal communication skills
• Experience with CRM systems or customer service platforms a plus
• Ability to remain composed and thoughtful under pressure
• Passion for delivering service that goes above and beyond expectations
• Multilingual : Spanish and/or Portuguese

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

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