Customer Service Representative - SPANISH

Frontier Auto Body Supply Inc.; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a well-established aftermarket auto parts distributor in Raleigh! As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by taking orders, checking part availability, and providing timely updates. This position requires strong communication skills, a customer-focused attitude, and the ability to navigate computer systems efficiently. With flexible working hours and a supportive environment, this is an excellent opportunity for those looking to grow in the auto parts industry. If you are a reliable team player with a passion for customer service, we want to hear from you!

Benefits

Weekly Pay

Paid Time Off

Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in customer service and auto part distribution is preferred.
• Must be fluent in English, Spanish is a plus.

Responsibilities

• Take orders and check part availability and pricing.
• Follow up with customers for order details and status updates.

Skills

Customer Service Experience

Fluent English

Spanish-speaking

Computer Skills

Auto Parts Knowledge

Job description

Frontier Auto Parts (www.frontierparts.com) is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a Customer Service Representative, preferably with the ability to speak fluent Spanish and English to join our team.

What you will do:

1. Take orders
2. Check part availability and pricing
3. Follow-up with customers to clarify order details and provide status updates
4. Process returns and payments
5. Work Monday - Friday (7:30 am - 5 pm or 9 am - 6 pm, or some other time block during, preferably 8 am - 6 pm)
6. Hours over 40 hours/week paid at 1.5x hourly rate

What we are looking for:

1. Experience in customer service, managing, and/or auto part distribution
2. Spanish-speaking preferred (not required, but must be able to speak fluent English)
3. Good communicator, team player, and reliable
4. Computer-savvy: enter text, enter data, navigate screens, etc.
5. Auto parts knowledge preferred (not required - will be trained)
6. Must be able to pass a background check

Pay is dependent on fit for position and experience.

Frontier offers weekly pay, paid time off/sick leave, medical, dental, vision, and more great benefits.