Customer Service Representative - SPANISH

Frontier Auto Parts; Raleigh, Durham (NC, NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to enhance their team. This role is vital in ensuring customer satisfaction by managing orders, checking part availability, and providing timely updates. The ideal candidate will possess strong communication skills, be a reliable team player, and ideally, be bilingual in Spanish and English. This position offers a supportive environment where you can grow your skills in a dynamic industry. If you are passionate about customer service and eager to learn, this opportunity is perfect for you.

Benefits

Weekly Pay

Paid Time Off

Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in customer service and auto part distribution preferred.
• Fluent in English; Spanish-speaking is a plus.

Responsibilities

• Take orders and check part availability.
• Follow up with customers and process returns.

Skills

Customer Service Experience

Bilingual (Spanish and English)

Communication Skills

Reliability

Computer Skills

Job description

Frontier Auto Parts (www.frontierparts.com) is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a Customer Service Representative, preferably with the ability to speak fluent Spanish and English to join our team.

What you will do:

1. Take orders
2. Check part availability and pricing
3. Follow up with customers to clarify order details and provide status updates
4. Process returns and payments
5. Monday - Friday (7:30 am - 5 pm or 9 am - 6 pm, or similar time block like 8 am - 6 pm)
6. Hours over 40 hours/week paid at 1.5x hourly rate

What we are looking for:

1. Experience in customer service, managing, and/or auto part distribution
2. Spanish-speaking preferred (not required; must be able to speak fluent English)
3. Good communicator, team player, and reliable
4. Computer-savvy: enter text, enter data, navigate screens, etc.
5. Auto parts knowledge preferred (not required - will be trained)
6. Can pass a background check

Pay dependent on fit for position and experience.

Frontier offers weekly pay, paid time off/sick leave, medical, dental, vision, and more great benefits.