Remote Customer Service Representatives (English and Spanish, Direct Hire)

Hubstaff blog; Miami (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A growing US-based company is hiring Bilingual Customer Service Representatives to support pet care clients. This direct hire role offers the chance to work from home while helping pet owners. Ideal candidates are fluent in English and Spanish, have customer service experience, and are tech-savvy. Join a team that values growth and dedication!

Qualifications

• Fluent in English and Spanish.
• 1+ year experience in customer service.
• Proficient in CRMs and able to type at least 40 WPM.

Responsibilities

• Assist customers through inbound and outbound calls.
• Communicate with empathy and professionalism.
• Meet performance goals and participate in ongoing training.

Skills

Bilingual (Spanish/English)

Customer Service

Tech-Savvy

Empathy

Detail-oriented

Tools

CRM (Zoho, HubSpot)

Zoom

Teams

Job description

Remote Customer Service Representatives (English and Spanish, Direct Hire) full time

Fincons HQ: Miami, FL, United States | Remote job | May 19

We’re a growing US-based company hiring Bilingual (Spanish/English) Customer Service Representatives (CSRs) to support our pet care clients through inbound and outbound calls. This is a direct hire role—we’re not a recruiter or staffing agency. We’re building our own team because we’re looking for dedicated people to grow with us long term.

If you're fluent in English, experienced in customer support, and love the idea of helping pet owners while working from home, you might be a perfect fit.

1. Inbound Calls: Assist customers, schedule appointments, resolve common issues, or escalate when needed.
2. Outbound Calls: Follow up on previous inquiries, provide updates, and check in with clients.
3. Customer Interaction: Communicate with empathy and professionalism; record notes accurately in our CRM.
4. Team Collaboration: Meet performance goals and participate in ongoing training.
5. Spanish Fluency
6. Experience: 1+ year in customer service (bonus if it’s with US-based customers or in a call center setting).
7. Tech-Savvy: Proficient in CRMs (Zoho, HubSpot), Zoom, Teams; type at least 40 WPM.
8. Availability: Able to work 6–12 hour shifts within the 10 AM – 10 PM EST window.
9. Work Environment: Quiet space, stable high-speed internet, and a reliable headset.
10. Bonus: A love of dogs and general pet knowledge are big pluses!
11. Personal Traits: Friendly, composed, and professional on the phone; a great listener with a calm, empathetic approach; detail-oriented and organized; comfortable juggling multiple customer types and call volumes.

To start, email us the following:

• Your email address so we can stay in touch.
• Your resume.
• Your expected compensation range.

If your background looks like a good match, we’ll follow up and ask for a 60-second video introduction as the next step in the hiring process.

We’re excited to find someone who’s not just looking for a job—but looking for a place to grow. Talk soon!