Customer Service Representative (Fully Remote)

Unifin Inc; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Unifin Inc is a BPO company offering a start-up style environment with a diverse and pioneer team. The role focuses on handling inbound banking inquiries and complaints from a home-based setting, requiring empathy and strong problem-solving skills.

Applicants should have at least 1 year of BPO experience and be able to adapt to a shifting schedule while managing escalations effectively. A reliable home office setup is essential to operate in this remote capacity.

Qualifications

• At least 1 year of BPO experience.
• Excellent communication and probing/problem-solving skills.
• Flexible in shifting schedule and capable of handling escalations and disputes.

Responsibilities

• Handle inbound calls from banking customers' inquiries and complaints.
• Maintain a positive, empathetic, and professional attitude at all times.
• Resolve service problems and ensure customer queries are answered to their satisfaction.

Skills

BPO experience

Communication skills

Problem solving

Escalation handling

Job description

• BPO company with operations in North America, Latin America, and Asia Pacific.
• Recently established in Guatemala, looking for pioneer and diverse team members.

Your Role:

• Handle inbound calls from banking customers' inquiries and complaints.
• Maintain a positive, empathetic, and professional attitude at all times.
• Resolve service problems and ensure customer queries are answered to their satisfaction.

About You:

• At least 1 year of BPO experience.
• Excellent communication and probing/problem-solving skills.
• Flexible in shifting schedule and capable of handling escalations and disputes.

Work from Home Requirements:

• Internet access by cable or fiber with minimum 10mbps download and upload.
• Hardwired into PC/Laptop; wireless access not permitted.
• Backup ISP / Internet is required.

Unifin Inc

Unifin Inc is a BPO company with operations in North America, Latin America, and Asia Pacific. It is a start-up environment with a diverse and pioneer team, offering unlimited growth opportunities.