Customer Service Representative- Saturday to Wednesday Schedule

ALCIDEWORKS LLC; Fort Myers (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

ALCIDEWORKS LLC in Fort Myers, FL is seeking a Customer Service Representative to manage a Saturday through Wednesday schedule with optional overtime. You will handle inbound calls and emails, identify needs, and provide solutions to ensure a positive customer experience.

Ideal candidates are friendly, computer-savvy, and able to stay calm under pressure, with strong active listening, organization, and time-management skills.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Comfortable using computers and CRM software.
• Excellent phone and verbal communication skills.
• Strong active listening abilities.
• Ability to work well under pressure and manage multiple tasks.
• Highly organized with good time management.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect information, and provide solutions.
• Follow premade scripts for various customer service topics.
• Apply best practices to develop rapport and relationships with customers.
• Document all customer interactions in the system.
• Meet personal and team quotas.
• Attend trainings to stay current on skills and knowledge.

Skills

Excellent phone communication

Verbal communication skills

Active listening

Calm under pressure

Time management

Organizational skills

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

Customer Service Representative - Saturday through Wednesday Schedule with optional overtime
- Hourly plus Commission and Bonus

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalated complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively