Customer Service Representative San Francisco Airport

Enterprise Holdings; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

BART Discount Card

Citizenship Workshops

Subsidized childcare program

Transportation assistance

Job summary

Enterprise Holdings at San Francisco International Airport seeks a Customer Assistance Representative Sr to deliver high-level service to internal and external customers, supporting branch and rental needs. This role starts at $24.00/hour and is full-time, located at 780 North McDonnell Road, SF Airport. Drivers license required.

You will greet customers, handle reservations and inquiries, explain terms, and assist with returns and billing while maintaining safety and courtesy.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Some college preferred.
• At least 6 months of prior customer service, retail or administrative experience.
• Authorized to work in the United States without sponsorship now or in the future.
• Ability to work 40 hours per week including weekends/holidays.

Responsibilities

• Answer incoming calls for reservations, quotes, and questions; provide resolutions.
• Greet customers in person and assist with rental needs and information.
• Explain rental terms, vehicle features and optional protections.
• Process returns, check-ins and exit kiosk transactions.
• Handle administrative tasks such as billing and reports.

Skills

Customer service experience

Administrative support

Communication skills

Work authorization in US

Education

High school diploma or GED

Some college

Job description

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location. This role is available as regular full time and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport. This position requires a drivers license.

We offer:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

All people working at SFO are eligible for incentives:

• BART Discount Card: Save $11.02 on your round-trip BART commute
• Citizenship Workshops: Save $700 on your citizenship application cost
• Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 – 80% of the market rate cost
• Transportation assistance

Responsibilities

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Somecollegepreferred
• Must have at least 6 months prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work 40 hours per week including weekends/holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.