Customer Service Representative

All Aviation Jobs; San Francisco (CA); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Paid Training

Medical benefits

Dental & Vision (voluntary)

401k matching

Travel perks

Job summary

Hallmark Aviation Services at San Francisco International Airport is seeking an Airline Customer Service Representative. You will support check-in, boarding, gate functions, and interacting with passengers across various airport areas.

The role emphasizes teamwork, safety, and exceptional passenger service. A flexible schedule including weekends and holidays is required, with opportunities for advancement and training.

Qualifications

• Must be 18 years or older and have a high school diploma or GED.
• Valid US work authorization.
• Able to speak, read, and write in English.
• Flexible schedule including weekends, holidays, and overtime.
• Basic math skills: add, subtract, multiply, divide.
• Computer literate and organized.
• Strong communication and listening skills.
• Ability to multi-task in a fast-paced environment.
• Ability to read and comprehend procedures and reference materials.
• DRUG SCREENING REQUIRED AT TIME OF HIRE.

Responsibilities

• Assist customers with fare quotes and gate functions.
• Rotate through ticket counter, lobby, baggage counter, gate check-in, control-center, and other airport areas.
• Maintain professional interactions with airline passengers and crew.
• Translate or transcribe when possible.
• Carefully handle company assets and monitor related costs.
• Process cash handling, manifests, and labeling accurately.
• Operate machinery in line with policies and standards.
• Use computers and printers to access and manage data securely.
• Read, interpret, and follow reference materials, policies, and procedures.

Skills

Customer service

English communication

Multi-tasking

Flexibility

Basic math

Education

High School Diploma or GED

Tools

Cash handling

Ticketing systems

Computers & printers

Job description

Overview

Airline Customer Service Representative (GENERAL) at SFO Airport - $22.55 w Health, $25.00 wo

Tracking Code

SFOGENAUG2026

Job Description

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines.

We focus heavily on employee happiness and employee engagement.

Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.

• Peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

Positions

We offer part-time and full-time positions.

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives and travel perks

Are you excited yet? Fantastic! We are too. But we are just getting started.

Key Functions

• Learn behind-the-scene workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Responsibilities

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance to opertional policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

Physical Demands

• Varied shifts within a 24 hour clock
• Some overtime
• Occasional lifting of 70-100 lbs
• Long periods of standing and walking long distances
• Pulling, pushing and moving large bulky items including carts
• Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Qualifications

Environmental Conditions:

• Basic Requirements

At least 18yrs old, with a High School Diploma or G.E.D.

Valid US work Authorization

Able to speak, read and write in English

Flexible schedule to work weekends, holidays & overtime

Basic Math Skills: Adding, Subtracting, Division, and Multiplying

Computer Literate

Common sense and organized

Mental capacity to make quick and rational decisions

Effective communication skills and good listening skills

Able to multi-task and carry out duties in a fast-paced environment

Able to reading & comprehend reference materials, instructions, policies & procedures

**DRUG SCREENING REQUIRED AT TIME OF HIRE**