Sr. Customer Assistance Representative - Santa Rosa Airport

Enterprise; Santa Rosa (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Job summary

Enterprise Mobility is hiring at Santa Rosa Airport for a Customer Assistance Representative Sr. The role involves high-level customer service for internal and external customers, handling reservations, rate quotes, and in-person service at the airport location.

The CAR Sr will gain knowledge through local training, provide rental back-up, service customers, and deliver administrative support. Schedule is 2pm–11pm with back-to-back days off, at Santa Rosa airport.

Qualifications

• Requires high school diploma or GED.
• At least 1 year of customer service, retail, or admin support.
• Authorized to work in the United States without future sponsorship.
• Must work 9am–11pm, 7 days a week.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls including reservations, rate quotes, and general questions; provide information and resolution.
• Provide a high level of customer service in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assess vehicle condition upon return and assist with check-in and exit transactions.
• Communicate rental terms, vehicle features, and other services to customers.
• May sell optional protections, upgrades, and fuel options.

Skills

Customer service

Administrative support

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.

Opening available at the following branch location

• Santa Rosa Airport - 2200 Airport Blvd, Santa Rosa, CA 95403

This is a full time position with a starting rate of pay $22.25 based on a 40 hour workweek.

Schedule: 2pm-11pm, with 2 days off back-to-back

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-in and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s): Hours of operation are 9am to 11pm - 7 Days a week
• Must be at least 18 years old