Sr. Customer Assistance Representative

Enterprise; Oakland (CA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

401k with matching profit sharing

Employee discount

Training and development

Job summary

Enterprise Mobility is hiring for a Full Time Customer Assistance Representative Sr (CAR Sr) at the Oakland Airport Rental Car Facility. You will provide top‑level customer service to internal and external customers with face‑to‑face interaction and on‑site training.

Starting pay is $21.00 per hour, with full‑time, 40 hours weekly and a path to career growth through training and development. The role emphasizes reservations, rate quotes, and service excellence at the airport location, supporting

Qualifications

• Minimum 1 year of prior customer service, retail, or administrative support experience.
• Must be authorized to work in the United States without sponsorship.
• Able to work weekends, holidays, and 40 hours per week.
• Must be at least 18 years old.

Responsibilities

• Handle incoming calls and reservations, rate quotes, and general inquiries.
• Provide high level customer service in person and over the phone.
• Greet customers and assist with rental needs and directions.
• Process returns, check-ins and exit kiosk transactions; communicate terms and vehicle features.
• Support billing, accounts receivable, and reports as needed.
• Maintain regular attendance and punctuality.

Skills

Customer service

Retail experience

Administrative support

Communication skills

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in our airport location. The starting rate of pay is $21.00/Hr. This position is located at the Oakland Airport Rental Car Facility.

Benefits Package

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Must be able to work 40hrs/week.
• Must be able to work weekends and holidays.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have at least 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work: the weekends, holidays, and 40hrs/week.
• Must be at least 18 years old