Customer Assistance Representative Sr- Santa Barbara Airport

Enterprise; Goleta (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

Enterprise in Goleta, California, is seeking a Full-Time Senior Customer Assistance Representative. This role involves providing top-notch customer service by assisting both internal and external customers, primarily face-to-face. The representative will help customers with their rental needs, support various rental functions, and perform other related tasks.

The successful candidate will need a valid driver's license and at least 6 months of customer service or sales experience. This is a full-time position with a pay rate of $20.75 per hour.

Qualifications

• Must have a valid unrestricted Driver's License.
• At least 6 months of prior customer service or sales experience required.
• Availability to work weekdays and weekends.

Responsibilities

• Assist customers with rental needs in person and over the phone.
• Meet and greet customers in a friendly manner.
• Understand and communicate rental terms and vehicle features.

Skills

Customer service

Sales

Communication

Problem-solving

Education

High school diploma or GED equivalent

Job description

Overview

Enterprise Mobility has an exciting opportunity for a Full‑Time Senior Customer Assistance Representative at our Santa Barbara location! This position is full time and we offer $20.75/hour. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide service to customers and all rental functions.

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Responsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, return lanes, etc.)
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• Sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Perform miscellaneous and backup duties job‑related duties as assigned

Equal Opportunity

Equal Opportunity Employer / Disability / Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid unrestricted Driver's License
• Must have a high school diploma or GED equivalent
• Must have at least 6 months of prior customer service or sales experience (retail, customer facing preferred)
• Must be available to work Weekdays and Weekends
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.