Customer Service Representative - Remote Full Time

Allegion; Boston (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in Security Solutions is seeking a Customer Service Representative in Boston. This role involves reviewing service requests, assisting customers, and recommending improvements. With a flexible work environment, you’ll enjoy comprehensive benefits and opportunities for professional growth. Ideal candidates possess strong computer skills and have a high school diploma along with relevant experience.

Benefits

Generous vacation and sick time

Comprehensive health insurance

401K with company match

Tuition reimbursement

Flexible work environment with remote options

Qualifications

• 1-3 years of relevant experience or equivalent work experience.
• Ability to work on Eastern Standard Time.
• Flexibility for on-call shifts as needed.

Responsibilities

• Review, edit, process, and verify service requests from customers.
• Communicate and collaborate with departmental personnel.
• Provide support by answering customer inquiries and maintaining accurate data.

Skills

Computer skills

Decision-making

Troubleshooting

Detail-oriented

Education

High School Diploma or GED

Tools

D365

Five9

Job description

Employer Industry: Security Solutions

Why consider this job opportunity:
- Salary up to $26.82 per hour
- Generous vacation and sick time, promoting work-life balance
- Opportunities for professional development and career growth
- Award-winning company recognized for employee engagement and workplace culture
- Flexible work environment with remote options
- Comprehensive benefits, including health insurance, 401K with company match, and tuition reimbursement

What to Expect (Job Responsibilities):
- Review, edit, process, and verify service requests from customers using various inbound systems
- Communicate and collaborate with departmental personnel to fulfill customer needs
- Provide support by answering customer inquiries and maintaining accurate customer data
- Recommend improvements to enhance the efficiency and responsiveness of the Customer Call Center
- Perform backup support for team members and assist with related duties as assigned by management

What is Required (Qualifications):
- High School Diploma or GED with 1-3 years of experience or equivalent work experience
- Proficient computer skills and ability to work on Eastern Standard Time
- Must have a flexible schedule and be available for on-call shifts as needed
- Ability to work independently in a team-oriented environment
- Detail-oriented with strong decision-making and troubleshooting abilities

How to Stand Out (Preferred Qualifications):
- Associate's Degree
- Knowledge of D365 and Five9 systems
- Previous experience in customer service or a related field

#SecuritySolutions #CustomerService #CareerGrowth #RemoteWork #EmployeeEngagement

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