Customer Service Representative - Remote

Fidelity Finance Inc; Oakville (WA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Remote work

Training

Career growth

Health benefits

Job summary

Power Finance Texas is seeking a Remote Customer Service Representative to deliver high-quality support via phone, email, and chat, handling loan inquiries, and guiding customers through account processes. This full-time, remote position offers a structured environment, a base hourly pay of $20.00–$25.00 with monthly bonuses, paid training, and opportunities for advancement.

A strong customer-service background, familiarity with CRM systems, and excellent communication are essential for success

Qualifications

• Minimum 1–2 years of customer service experience, preferably in financial services or call center environment.
• Strong verbal and written communication skills.
• Ability to multitask in a remote, structured work environment.

Responsibilities

• Provide timely and professional support to customers via phone, email, and digital channels.
• Assist with loan applications, account inquiries, payment processing, and service requests.
• Explain loan terms, repayment options, and company policies accurately.
• Resolve customer concerns efficiently and escalate complex issues as needed.
• Maintain accurate records of customer interactions in internal systems.
• Follow all company policies, procedures, and regulatory requirements.
• Contribute to customer retention by delivering high-quality service.

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office

Job description

Remote Customer Service Representative

Location: Remote (Oakville Washington Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities

• Provide timely and professional support to customers via phone, email, and digital communication channels
• Assist with loan applications, account inquiries, payment processing, and general service requests
• Communicate loan terms, repayment options, and company policies clearly and accurately
• Resolve customer concerns efficiently, escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to all company policies, procedures, and applicable regulatory requirements
• Contribute to customer retention and satisfaction by delivering consistent, high-quality service

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1-2 years of customer service experience, preferably in a financial services or call center environment
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple priorities in a remote, structured work environment
• Proficiency with computer systems, including CRM platforms and Microsoft Office applications
• High level of professionalism, integrity, and attention to detail

Preferred Qualifications

• Experience in consumer lending, banking, or financial services
• Bilingual proficiency (English/Spanish)
• Familiarity with customer support technologies and ticketing systems

Compensation & Benefits

• Base Compensation: $20.00 - 25.00 per hour, commensurate with experience
• Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

• Comprehensive medical, dental, and vision coverage
• Paid time off, including vacation, sick leave, and company holidays
• Remote work flexibility within a structured environment
• Paid training and ongoing professional development
• Opportunities for internal advancement

Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.