Remote Financial Services Customer Specialist

Fidelity Finance Inc; Oakville (WA); À distance; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Remote work

Training

Career growth

Health benefits

Résumé du poste

Power Finance Texas is seeking a Remote Customer Service Representative to deliver high-quality support via phone, email, and chat, handling loan inquiries, and guiding customers through account processes. This full-time, remote position offers a structured environment, a base hourly pay of $20.00–$25.00 with monthly bonuses, paid training, and opportunities for advancement.

A strong customer-service background, familiarity with CRM systems, and excellent communication are essential for success

Qualifications

• Minimum 1–2 years of customer service experience, preferably in financial services or call center environment.
• Strong verbal and written communication skills.
• Ability to multitask in a remote, structured work environment.

Responsabilités

• Provide timely and professional support to customers via phone, email, and digital channels.
• Assist with loan applications, account inquiries, payment processing, and service requests.
• Explain loan terms, repayment options, and company policies accurately.
• Resolve customer concerns efficiently and escalate complex issues as needed.
• Maintain accurate records of customer interactions in internal systems.
• Follow all company policies, procedures, and regulatory requirements.
• Contribute to customer retention by delivering high-quality service.

Connaissances

Customer service

Communication

Time management

Formation

High school diploma or equivalent

Outils

CRM platforms

Microsoft Office

Description du poste

Power Finance Texas is seeking a Remote Customer Service Representative to deliver high-quality support via phone, email, and chat, handling loan inquiries, and guiding customers through account processes. This full-time, remote position offers a structured environment, a base hourly pay of $20.00–$25.00 with monthly bonuses, paid training, and opportunities for advancement.

A strong customer-service background, familiarity with CRM systems, and excellent communication are essential for success