Customer Service Representative (Remote)

ABC Legal Services; North Carolina; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

7 paid holidays

Job summary

ABC Legal Services is seeking a Customer Support Specialist to address and resolve customer questions, move orders along, and provide the best experience. This remote position requires diplomacy and the ability to juggle priorities from any location within the United States, including North Carolina.

Responsibilities include answering tickets, handling high-volume calls, responding to emails, and collaborating with internal teams to ensure orders are completed.

Qualifications

• High school diploma or GED required; 1-3 years of customer support experience.
• Experience using Microsoft Outlook, Excel and Word.
• Typing speed of at least 55 wpm.
• Ability to read, write, and speak English.
• Ability to document issues and follow up on orders.

Responsibilities

• Respond to customer support tickets and resolve issues related to existing orders.
• Manage high-volume phone calls to assist customers with orders and new online orders.
• Respond to emails and address questions from customers and internal departments.
• Document issues in Confluence.
• Visit court dockets for information on case filing.
• Perform other job-related duties as assigned.

Skills

Customer support

Phone support

Microsoft Outlook

Excel

Word

PDF Editor

English proficiency

Education

High school diploma or GED

Tools

Confluence

Phone systems

PDF Editor

Job description

About ABC Legal Services:

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once.

This position is remote but must be located in North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, or Virginia.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders


• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online


• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field


• Document issues in Confluence


• Visit court dockets for information on case filing and occasionally pull filed papers


• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone


• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred


• Document manipulation experience


• Ability to read, write, and speak English


• Ability to transcribe information, review an order, investigate issues and implement solutions


• Ability to perform repetitive tasks with accuracy


• Ability to maintain a high level of work product in often stressful situations


• Ability to anticipate issues and circumvent them


• Ability to implement new processes and changes and improve performance


• Typing speed of at least 55 wpm

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity.

Benefits:

• Health, Dental, Vision insurance


• 401(k) with company matching


• Paid time off


• 7 Paid company holidays


• 4 Floating holidays per-year


• Life Insurance and AD&D Insurance


• Long Term Disability


• Health Care Reimbursement Flexible Spending Account


• Dependent Care Flexible Spending Account


• EAP (Employee Assistance Program)


• Pet Insurance

Pay Range:

$15.00 - $15.00/hr

Multiple Schedules Available:

Monday-Friday, 7:00am- 4:00pm PST or Friday-Monday 7:00am-6:00pm PST