Customer Service Representative (Remote)

ABC Legal Services

Kansas

Remote

USD 17,000 - 24,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D

Long Term Disability

Health Care Reimbursement FSA

Dependent Care FSA

Employee Assistance Program

Pet Insurance

Job summary

ABC Legal Services is seeking a Customer Support Specialist to address questions and resolve issues on orders. This remote role is located in Louisiana, Mississippi, or Alabama and collaborates with multiple teams to ensure tasks are completed efficiently.

The position emphasizes diplomacy, fast thinking, and maintaining composure under pressure while handling multiple priorities. Excellent English communication is required.

Qualifications

High school diploma or GED required; 1–3 years of customer support experience over the phone.
Experience using Outlook, Excel, Word, PDF Editor and phone systems.
Document manipulation experience.
Ability to read, write, and speak English.
Typing speed of at least 55 wpm.

Responsibilities

Respond to customer support tickets and resolve issues related to existing orders.
Manage high-volume phone calls to assist customers with orders and new orders online.
Respond to emails and address questions from customers and internal departments.
Document issues in Confluence
Visit court dockets for information on case filing and occasionally pull filed papers
Perform other duties as assigned

Skills

Customer support experience

Phone support

MS Outlook

Excel

Word

Typing speed 55 wpm

English communication

Education

High school diploma or GED

Tools

Confluence

Microsoft Outlook

Excel

Word

PDF Editor

Phone systems

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once.

This position is remote but must be located in Louisiana, Mississippi, or Alabama.

Key Responsibilities:

Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Document issues in Confluence
Visit court dockets for information on case filing and occasionally pull filed papers
Perform other job-related duties as assigned

Qualifications:

High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
Document manipulation experience
Ability to read, write, and speak English
Ability to transcribe information, review an order, investigate issues and implement solutions
Ability to perform repetitive tasks with accuracy
Ability to maintain a high level of work product in often stressful situations
Ability to anticipate issues and circumvent them
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity.

Benefits: