Customer Service Representative (Remote)

ABC Legal Services

Indianapolis (IN)

Remote

USD 17,000 - 24,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance

AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care Flexible Spending

EAP

Pet Insurance

Job summary

ABC Legal Services is seeking a Customer Support Specialist to address and resolve all customer questions and issues and provide the best customer experience possible. This remote role requires diplomacy and the ability to think on your feet while juggling many priorities, with a location focus in Indiana and other listed states.

You will respond to tickets, calls, emails, and coordinate with internal teams to move orders along and provide updates.

Qualifications

High school diploma or GED required.
1-3 years of customer support or call center experience.
Technology-driven with proficiency in Outlook, Excel and Word, PDF Editor and phone systems preferred.
Document manipulation experience.
Ability to read, write, and speak English.
Typing speed of at least 55 wpm.

Responsibilities

Respond to customer support tickets, including answering questions and resolving issues related to existing orders.
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online.
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field.
Document issues in Confluence.
Visit court dockets for information on case filing and occasionally pull filed papers.
Perform other job-related duties as assigned.

Skills

Customer support

Phone support

Typing 55 wpm

English proficiency

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

PDF Editor

Job description

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, or Virginia.

Key Responsibilities

Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Document issues in Confluence
Visit court dockets for information on case filing and occasionally pull filed papers
Perform other job-related duties as assigned

Qualifications

High school diploma or GED required
1-3 years of customer support or call center experience assisting customers over the phone
Technology Driven
Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
Document manipulation experience
Ability to read, write, and speak English
Ability to transcribe information, review an order, investigate issues and implement solutions
Ability to perform repetitive tasks with accuracy
Ability to maintain a high level of work product in often stressful situations
Ability to anticipate issues and circumvent them
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm