Customer Service Representative - Remote

Lensa; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative (CSR) to handle inbound calls and provide excellent service. This remote position requires strong communication skills and the ability to multitask effectively. Join a dynamic team dedicated to improving health and well-being.

Qualifications

• Preferred prior experience in customer service.
• Ability to work effectively in a team and in a fast-paced environment.

Responsibilities

• Handle inbound calls from members and providers.
• Manage inquiries via phone and email.
• Provide accurate information about Sharecare's programs.

Skills

Communication

Multitasking

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare: Sharecare is a digital health company that helps people manage their health through a comprehensive virtual health platform, supporting individuals, providers, employers, health plans, and communities to improve well-being and access to care. Learn more at sharecare.com.

Job Summary: The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides excellent customer service with professionalism. Responsibilities include managing inquiries via phone and email, recording communications accurately, and using computerized systems for tracking and troubleshooting. CSRs may need to deviate from scripts and assess customer needs, explain programs, and promote services.

Position Details: This is a remote position, open to candidates anywhere in the United States.

Essential Job Functions

• Identify and prioritize caller needs, questions, and concerns.
• Develop resolution plans and respond efficiently.
• Maintain customer satisfaction and collaborate with other teams.
• Analyze problems and determine appropriate resolutions.
• Educate callers about program benefits.
• Meet or exceed call center metrics and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport with callers and adjust communication styles as needed.
• Provide accurate information about Sharecare's programs and services.
• Escalate and follow up on issues as necessary.

Qualifications

• High School Diploma
• Preferred prior experience in customer service
• Strong communication skills
• Ability to multitask
• Basic knowledge of Microsoft Word & Outlook
• Proficiency in keyboarding and internet navigation
• Ability to work effectively in a team and in a fast-paced environment

Sharecare and its subsidiaries are Equal Opportunity Employers. We do not discriminate based on race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or protected veteran status.

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