Patient Service Representative I - Part Time-Remote- Local Massachusetts Residents Only

Lensa; Boston (MA); Remote; USD 35,000 - 45,000; Part time

Job summary

A leading healthcare organization is seeking a Patient Service Representative I for a part-time remote role. Candidates must reside in Massachusetts and have call center experience. Responsibilities include managing patient inquiries and providing excellent customer service. This position offers training and opportunities for growth within the healthcare field.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• At least one year in clinical or customer service setting preferred.
• Computer proficiency with word processing and spreadsheets required.

Responsibilities

• Receives incoming calls and assists patients with appointment management.
• Supports interdisciplinary care delivery and enhances patient/clinician relationships.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High School diploma or GED

Bachelor’s degree

Tools

EMR systems

Word Processing

Spreadsheets

Job description

Patient Service Representative I - Part Time-Remote- Local Massachusetts Residents Only

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Atrius Health, is seeking professionals. Apply via Lensa today!

• This part-time position is looking for skilled call center candidates at our site in Post Office Square, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training (around 2-6 weeks, depending on experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field and make a positive difference for our patients within a great company!
• Under direct supervision, receives incoming calls and inquiries, assists patients with appointment and care management. Supports interdisciplinary care delivery, providing excellent customer service and problem-solving to enhance patient/clinician relationships. Must have clear verbal and written communication skills to improve patient access and understanding.

Education/LICENSES/CERTIFICATIONS

• High School diploma or equivalency (GED, HiSET, TASC) from an accredited institution or governmental body required.
• Bachelor’s or other non-clinical degree with an interest in healthcare is preferred.

Experience

• At least one year in clinical or customer service setting preferred.
• Computer proficiency with word processing and spreadsheets required.
• EMR experience or aptitude to learn EMR systems based on other technology experience required.
• High-volume call center experience preferred.

Skills

• Professional and appropriate communication skills.
• Strong interpersonal, customer service, time management, and organizational skills.
• Knowledge of patient-related documents is a plus.

Atrius Health promotes non-discrimination and equal employment opportunity. All patients, employees, applicants, and other stakeholders will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital or domestic partner status, parental status, sexual orientation, gender identity/expression, or other diversity dimensions.

Benefits Include:

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Comprehensive health and welfare benefits

Job: Practice Support Staff

Organization: Internal Medicine

Title: Patient Service Representative I - Part Time-Remote- Local Massachusetts Residents Only

Location: Boston MA - Post Office Square

Requisition ID: 125379

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Health Care Provider

Industries

• IT Services and IT Consulting