Patient Service Representative I - Remote- Local Massachusetts Residents Only

Lensa; Watertown (MA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Watertown is seeking a Patient Service Representative I. This remote role requires Massachusetts residency and involves assisting patients with appointment management. Ideal candidates will have strong communication and customer service skills, with opportunities for growth in the call center field.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• At least one year in a clinical or customer service setting preferred.
• Experience with high-volume call centers preferred.

Responsibilities

• Receives incoming calls and assists patients with appointment management.
• Supports interdisciplinary care delivery and strengthens patient-clinician relationships.

Skills

Professional and appropriate communication skills

Strong interpersonal skills

Customer service skills

Time management skills

Organizational skills

Education

High School diploma or equivalent

Bachelor’s or other non-clinical degree

Tools

Electronic medical records (EMR)

Word processing

Spreadsheets

Job description

Patient Service Representative I - Remote- Local Massachusetts Residents Only

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Atrius Health, is seeking professionals. Apply via Lensa today!

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists, and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost-effective care to every patient we serve. By establishing a foundation of shared decision-making, understanding, and trust with each patient, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

Summary

This position is for skilled call center candidates at our site in Watertown, MA. Applicants must live in Massachusetts, have EPIC/registration system experience (please list on resume), and reliable high-speed home internet. The role is fully remote after a training period of approximately 2-6 weeks, depending on experience, and candidates should be close enough to the site for on-site training if needed. This is a great opportunity for growth within the call center field and to make a positive impact on patient care.

Under supervision, the representative receives incoming calls, assists patients with appointment and care management, and supports interdisciplinary care delivery. The role requires excellent customer service and problem-solving skills to strengthen patient-clinician relationships. Clear verbal and written communication skills are essential to improve patient access and understanding.

Education, Licenses, Certifications

• High School diploma or equivalent (GED, HiSET, TASC) from an accredited institution or government entity.
• A bachelor’s or other non-clinical degree with an interest in healthcare is preferred.

Experience

• At least one year in a clinical or customer service setting is preferred.
• Computer proficiency, including word processing and spreadsheets.
• Experience with electronic medical records (EMR) and aptitude to learn EMR systems.
• High-volume call center experience is preferred.

Skills

• Professional and appropriate communication skills.
• Strong interpersonal, customer service, time management, and organizational skills.
• Knowledge of patient-related documents is a plus.
• Pediatric experience is preferred.

Atrius Health is committed to non-discrimination and equal opportunity. All patients, employees, and applicants will be treated with respect and dignity regardless of race, origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, gender identity/expression, or other diversity dimensions.

Benefits

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Comprehensive health and welfare benefits

Job Details

• Practice Support Staff
• Pediatrics
• Title: Patient Service Representative I - Remote- Local Massachusetts Residents Only
• Location: Watertown, MA
• Requisition ID: 125278

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: IT Services and IT Consulting

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