Customer Service Representative – English/Spanish Required

Circle Logistics, Inc; Phoenix (AZ); Hybrid; USD 38,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health, vision, and dental insurance

401(k) Plan

Job summary

A leading logistics provider is seeking a motivated Customer Service Representative for their Phoenix, AZ office. This hybrid role focuses on coordinating shipments, providing customer support, and ensuring accurate documentation. Ideal candidates will be organized, detail-oriented, and possess strong communication skills. No logistics experience is required, as training will be provided. Join this dynamic team and help steer the company's growth while enjoying a competitive compensation package and robust benefits.

Qualifications

• Detail-oriented and organized professionals.
• Comfortable in a fast-paced, team-oriented environment.
• Must possess grit, determination, and a desire to win.

Responsibilities

• Enter new load orders into our proprietary software.
• Initiate check calls to track pickups and deliveries.
• Maintain and collect proper paperwork for each shipment.
• Maintain an outbound call volume of 100 calls per day.

Skills

Strong attention to detail

Effective communication skills

Proficiency in Google Drive

Proficiency in Microsoft Suite

Teamwork skills

Education

High school diploma or equivalent

Associate's degree

Job description

Hybrid Remote Setting -> Reporting to Phoenix, AZ

Ready to Drive Your Career Forward?

At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics?

We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive

and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are?

Circle Logistics is a leading third‑party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high‑energy transportation industry that never sleeps!

What We’re Looking For?

We’re looking for motivated, goal‑oriented, self‑stators who are:

• Professionals who want to launch their career in a new industry
• Detail‑oriented and organized
• Strong communicators — both written and verbal
• Comfortable in a fast‑paced, team‑oriented environment
• Ready to make an impact and grow a career

If you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle.

Overview

As a Customer Service Representative, you will work in a fast‑paced environment, coordinating our day‑to‑day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities

• Enter new load orders into our proprietary web‑based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

No logistics experience? No problem! You’ll receive hands‑on training from day one and all the tools you need to grow.

Skills/Abilities

• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above‑average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus
• Full‑time: 40 hours per week
• Room for advancement in a fast‑growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

Ready to steer your career in a forward‑thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!