Customer Service Representative (Recent grads)

Russell Tobin; Columbus (OH); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Employee discounts

Job summary

Russell Tobin is seeking a Senior Customer Support/Account Rep to handle incoming calls related to cash management products, online services, and general financial inquiries in Columbus, OH. The role includes remote onboarding, then in-office work, and after six months a hybrid schedule.

The ideal candidate will have a college degree or prior contact center experience, excellent communication skills, and the ability to multitask in a fast-paced financial services environment.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast-paced, team-oriented environment.
• Multi-tasking and adjusting quickly to changes in a busy financial service center.

Skills

Phone support

Team player

Communication skills

Multitasking

Education

Bachelor's degree

Job description

Job title: Customer Support/Account Rep - Sr

Location: Columbus OH

Duration: 6months

Pay rate: $19/hr - $19.17/hour

Work Schedule Overview:

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands‑on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Preference Criteria:

• We prefer candidates with either a Bachelors Degree.

Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial‑related inquiries. Successful applicants will be highly professional, career‑driven, and committed to delivering world‑class service.

Key Responsibilities:

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast‑paced, team‑oriented environment.
• Multi‑tasking and adjusting quickly to changes in a busy financial service center.

Qualifications:

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career‑driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast‑paced environments.

Why Join Us:

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

ABOUT US:

Russell Tobin is a leading minority‑owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority‑owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Benefits Disclosure: “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Equal Employment Opportunity: Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment: Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations: We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.