Customer Support/Account Rep

Russell Tobin; Columbus (OH); Hybride; USD 19 000 - 26 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

401(k) retirement plan

Life & disability insurance

Employee assistance program

Legal support

Auto, home, and pet insurance

Employee discounts with vendors

Résumé du poste

Russell Tobin is hiring for a customer service representative in Columbus, OH. The role begins with remote work and training, then transitions to five days in the office, with a hybrid option after six months to balance in‑office collaboration and remote flexibility.

Responsibilities include handling high-volume calls, supporting cash management products and online services, and maintaining teamwork in a fast‑paced financial services center.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career‑driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast‑paced environments.

Responsabilités

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast‑paced, team‑oriented environment.
• Multi‑tasking and adjusting quickly to changes in a busy financial service center.

Connaissances

Phone support

Cash management knowledge

Communication skills

Teamwork

Multitasking

Formation

College degree or contact center experience

Outils

CRM software

Description du poste

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands‑on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Key Responsibilities:

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast‑paced, team‑oriented environment.
• Multi‑tasking and adjusting quickly to changes in a busy financial service center.

Qualifications:

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career‑driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast‑paced environments.

Why Join Us:

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.