Call Center Representative

Russell Tobin; South Jordan (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Life & disability insurance

Employee discounts

Job summary

Russell Tobin is seeking a Call Center specialist in South Jordan, UT to handle customer service inquiries and account questions by phone, providing accurate, efficient responses.

The role offers a pay rate of $20–$22 per hour (W2) with a 6–12 month contract and potential for permanent conversion based on performance. Banking or financial services experience is preferred. You will maintain records and follow procedures in a fast-paced team environment.

Qualifications

• 6 months to 2 years of relevant experience; internships may be considered.
• Bachelor's degree in any field.
• Recent graduates are encouraged to apply.
• Experience or internships in banking, financial services, or customer support is highly preferred.
• Previous contact center experience is preferred.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Handle incoming phone calls regarding customer service inquiries and account-related questions.
• Respond to customer inquiries with accuracy and efficiency.
• Meet established department performance metrics and service-level expectations.
• Troubleshoot and resolve customer concerns while maintaining a positive experience.
• Maintain detailed records of customer interactions and transactions.
• Follow procedures and workflows when addressing inquiries.
• Escalate complex concerns to the appropriate team.
• Manage multiple interactions in a fast-paced environment.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

Our client, a leading financial services organization, is looking to hire a Call Center in South Jordan, UT.

Pay Rate Range: $20–$22/hour W2, depending on experience

Responsibilities:

• Handle incoming phone calls regarding customer service inquiries and account-related questions.
• Respond to customer inquiries with a high degree of accuracy and efficiency.
• Consistently meet established department performance metrics and service-level expectations.
• Troubleshoot and resolve customer concerns while maintaining a positive customer experience.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow established procedures and workflows when addressing customer inquiries.
• Escalate complex customer concerns to the appropriate team when necessary.
• Manage multiple customer interactions and priorities in a fast-paced environment.

Requirements:

• 6 months to 2 years of relevant experience; internships may be considered.
• Bachelor's degree in any field.
• Recent graduates are encouraged to apply.
• Experience or an internship in banking, financial services, or customer support is highly preferred.
• Previous contact center experience is preferred.
• Strong communication, problem-solving, and organizational skills.
• Strong customer-service orientation and the ability to maintain professionalism during customer interactions.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Strong attention to detail and commitment to accuracy.
• Ability to meet established performance metrics and deadlines.
• Contract duration of 6–12 months, with potential for permanent conversion based on performance and position availability.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.