Customer Service Representative - Property and Casualty

Evolving Solution Services; Melbourne (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Melbourne, FL. This role offers a unique opportunity to embark on a fulfilling career with ample growth potential, supported by comprehensive in-house training. You'll engage with agents and policyholders, ensuring exceptional service while navigating various computer applications. If you have a passion for customer service and a desire to innovate, this is the perfect chance to build a lasting career in a supportive environment that values excellence and personal development. Start your journey towards a bright future today!

Qualifications

• High school diploma or GED required; must be at least 18 years old.
• Experience in Personal Lines insurance preferred.

Responsibilities

• Provide exceptional customer experiences to agents and policyholders.
• Research and identify solutions using advanced computer resources.

Skills

Customer Service Skills

Analytical Thinking

Attention to Detail

Multi-tasking

Verbal Communication

Written Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Insurance Databases

Job description

Customer Service Representative - Property and Casualty

Full Time Clerical MELBOURNE, FL, US

11 days ago Requisition ID: 1232

Start Your Career with Orion180 – A Path to Growth and Success!

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Melbourne, FL and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

Role and Responsibilities:

• Provide exceptional customer experiences by supporting and empowering agents and policyholders.
• Navigate multiple computer applications with speed and accuracy to deliver top-tier service.
• Research and identify solutions using advanced computer-based resources.
• Work in a paperless environment, prioritizing customer privacy and security.
• Learn and apply multiple underwriting guides and manuals.
• Review completed inspections and make decisions on insurance risks.
• Process acceptable risks through our system and prepare necessary documents for those that are not.
• Handle emails and phone calls from agents and policyholders with professionalism and care.

Qualifications and Education Requirements:

• Education: High school diploma or GED required; must be at least 18 years old.
• Preferred: Experience in Personal Lines insurance and familiarity with customer databases or comparable technology.
• Licensing: Ability to obtain a Florida Personal Lines or General Lines license.
• Skills: Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
• Technical Proficiency: Experience with Microsoft Office software and insurance databases.
• Personal Attributes: Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

Physical Demands:

• Regularly required to sit, stand, and walk, including the use of stairs.
• Ability to communicate with others, lift light objects (<25 lbs), and use standard office equipment.
• Occasionally required to bend, twist, or stoop to open/close cabinets or reach for files.

Ready to Start Your Career?

Starting as a Customer Service Representative, you’ll receive the training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more. This is your chance to build a lasting career with a company that values innovation, excellence, and personal development.

Apply today and take the first step towards a bright future with Orion180!

Orion180 is an Equal Opportunity Employer.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at [phone] or [e-mail].