Customer Service Representative - 3rd Shift

Priority Dispatch Corp.; Urbandale (IA); Remote; USD 30,000 - 50,000; Part time

Job summary

An innovative logistics company is seeking a Customer Service Representative to join their dynamic team. This role involves serving as the key contact for customers, managing transportation inquiries, and ensuring data integrity during billing. With a commitment to employee growth and a positive work environment, this opportunity offers flexible scheduling and the chance to work in a collaborative culture. If you are proactive, motivated, and ready to embrace challenges, this position could be the perfect fit for you.

Benefits

Monthly Employee Appreciation Day

Company Swag

Community Involvement

Casual Dress Code

PTO Plan

Comprehensive Benefits

401k with Match

Access to Cutting-Edge Technology

Collaborative Team Culture

Qualifications

• Customer service experience preferred, especially in an outbound call center.
• Proficiency in Microsoft Office Suite is essential.

Responsibilities

• Serve as the point of contact for customers regarding transportation after hours.
• Track inbound and outbound freight and process customer account charges.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

Attention to Detail

Call Center Experience

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Remote/WFH - Urbandale, IA

Salary Range: Undisclosed

Description

This position requires on-site training during 2nd shift hours for the first 2 weeks.

Why WorldWide?

Worldwide Logistics is one of the fastest growing 3PLs in the country, operating with reinforced core values, confidence, and pride in our daily work. We build relationships within the transportation industry through our unique partnerships. Our innovative and progressive culture offers opportunities for career growth and financial rewards.

Since 1999, we have experienced exponential growth, culminating in the completion of our new 76,000 square foot HQ in 2023. The facility features a modern, amenity-rich environment including a café, collaborative areas, food markets, an outdoor patio, and a lighted walking path around a pond.

We are passionate about continuous improvement and seek individuals who are innovative, proactive, motivated, and coachable. Embracing challenges, adapting to change, and fostering creativity are qualities we value highly.

Schedule

Part Time or Full Time options, up to 40 hours a week. Option to work four 10-hour shifts. Availability required on Friday, Saturday, and Sunday from 11pm to 7am.

What You’ll Do as a Customer Service Representative

• Serve as the point of contact for customers regarding transportation after hours
• Answer calls and emails about transportation status
• Track inbound and outbound freight
• Process charges to customer accounts
• Provide reports as requested
• Scan and index documents for reference
• Communicate with customers, carriers, managers, and team members
• Prepare invoices for mailing upon request
• Maintain data integrity during billing, including load validations

Qualifications

• High school diploma or equivalent
• Willingness to fill in for other shifts as needed
• Ability to stay alert during afternoon/evening hours
• Outbound call center customer service experience preferred
• Proficiency in Microsoft Office Suite
• Excellent written and oral communication skills
• Strong attendance record

Why Choose WorldWide?

We value our employees and provide a positive work environment, including:

• Brand new HQ in Urbandale off I-80/35
• Opportunities for career advancement
• Monthly Employee Appreciation Day
• Company swag
• Community involvement
• Casual dress code
• PTO plan
• Comprehensive benefits: health, dental, vision, flexible spending, life insurance, voluntary plans, 401k with match, ID theft plan
• Access to cutting-edge technology
• Collaborative and supportive team culture
• A company that values your ideas