Customer Service Representative - 3rd Shift

WorldWide Logistics; Urbandale (IA); Remote; USD 35,000 - 55,000; Part time

Job summary

An innovative logistics company seeks a motivated Customer Service Representative to join their dynamic team. This role offers the opportunity to work in a modern, amenity-rich environment while providing essential support to customers during off-hours. You will be the primary contact for transportation inquiries, ensuring seamless communication and tracking of freight. With a focus on career growth and a collaborative culture, this position is perfect for those looking to make a significant impact in a rapidly growing industry. Join a company that values creativity and encourages personal development!

Benefits

Monthly Employee Appreciation Day

Company Swag

Community Involvement

Casual Dress

PTO Plan

Full Suite of Benefits

Access to Cutting-Edge Technology

Collaborative Team Culture

Ideas Valued

Qualifications

• Minimum of HS diploma or equivalent required.
• Computer literate with Microsoft Office Suite.
• Excellent communication skills, both written and oral.

Responsibilities

• Point of contact for customers regarding transportation after hours.
• Answer phone and email requests for transportation status.
• Track inbound and outbound freight.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

Outbound Call Center Experience

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Remote/WFH - Urbandale, IA

Salary Range: Undisclosed

Description

**This position requires on-site training during 2nd shift hours for the first 2 weeks

Why WorldWide?

Worldwide Logistics in one of the fastest growing 3PLs in the country. We operate with reinforced core values, confidence, and take pride in the job that we do every day. The transportation world is rooted in relationships - we take pride in the connections that we create on and offsite by using our unique ability to partner with others.We have an innovative and progressive culture that allows for career growth and financial rewards.

Since 1999, WorldWide Logistics has grown exponentially leading to continuous rapid growth. This has given us the ability to build a brand new 76,000 square foot HQ building completed in 2023. Our new HQ features a modern amenity rich environment for employees including a café, numerous collaborative areas, food markets, a large outdoor patio seating area, and a quarter mile lighted walking path around a serene pond.

WorldWide Logistics is passionate about continuous improvement and seeking out individuals who are innovative, proactive, motivated, and coachable. One of our most impactful qualities is the ability to embrace challenges, grow through change, and encourage creativity to get ahead of the constant market variables.

Schedule:

**Part Time OR Full Time optional - may work up to 40 hours a week

**Option to work four 10-hour shifts for Full Time

Must be available Friday, Saturday, and Sunday 11pm - 7am

What You’ll Do as a Customer Service Representative

• Point of contact for customers regarding transportation after standard business hours
• Answer phone and email requests for status of transportation
• Track inbound and outbound freight
• Process charges to customer accounts
• Provide reporting as requested by the customer
• Scan and index documents for reference
• Communicate with customers, carriers, manager, and team members
• Prepare invoices for mailing when requested
• Maintain integrity of system data through billing process, including load validations

Qualifications

Requirements

• Minimum of HS diploma or equivalent

• Willingness and ability to fill-in for other shifts when needed

• Ability to remain alert during afternoon/evening hours

• Outbound call center customer service experience preferred

• Computer literate, including Microsoft Office Suite

• Excellent communication skills, both written and oral

• Excellent attendance record

Why Choose WorldWide?

At WorldWide Logistics, we value our employees and believe in providing a positive work environment. As part of our team, you will enjoy:

• Brand new HQ building in Urbandale off I-80/35
• Opportunities for career advancement
• Monthly Employee Appreciation Day
• Company Swag
• Community Involvement
• Casual dress
• PTO Plan
• Full suite of benefits including health, dental, vision, flexible spending plans, life insurance, voluntary life, voluntary short-term disability, voluntary long-term disability, 401k with a match, voluntary ID Theft plan
• Access to cutting-edge technology
• A collaborative and supportive team culture
• A company where your ideas are valued