Customer Service Representative

Credit Union National Association, Inc.; Orlando (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their Member Solutions Center as advocates. This remote position offers a dynamic environment where you'll assist members with various needs, from loan payments to account openings. With a strong emphasis on training and support, you'll thrive in a role that values effective communication and attention to detail. Enjoy a comprehensive benefits package, including medical, dental, and flexible reimbursement options, all while maintaining a work-life balance. If you're ready to make a difference in member service, this is the opportunity for you!

Benefits

Cigna Medical Benefits

Dental Benefits

Vision Benefits

401(k) Plan with Company Match

Profit-Sharing Potential

Flexible Health Plans

Life Insurance

Tuition Reimbursement

PTO Package

Qualifications

• High school diploma required; effective communication skills essential.
• Knowledge of Credit Union products preferred; detail-oriented approach needed.

Responsibilities

• Assist members via telephone with loan payments and account inquiries.
• Provide support for online banking and bill pay features.

Skills

Effective Communication

Attention to Detail

Knowledge of Credit Union Products

Microsoft Word

Microsoft Excel

Education

High School Diploma or Equivalent

Tools

Mobile App Navigation

Website Navigation

Job description

Member Solutions Advocate - Remote

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!

About RFCU

At RFCU, we are committed to member service, and we know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, the potential for career growth is unlimited.

A day in the life of a Member Solutions Advocate

Working remotely, our Member Solutions Advocates assist our members via telephone with a variety of needs. RFCU members will call to make loan payments, inquire about balances, and open new accounts. They may also request statements and ask for help with our website, online banking and bill pay features. It's a busy environment requiring the flexibility to pivot smoothly from one transaction to another. At RFCU we pride ourselves in setting you up for success with on-the-job training and an introductory period for plenty of feedback and coaching.

Skills & Requirements

The Member Solutions Advocate position requires a high school diploma or equivalent and the ability to communicate effectively and clearly with members and staff at all levels within the organization. Knowledge of Credit Union products and services is also preferred, as well as Microsoft Word and Excel experience. Accuracy and attention to detail are important, along with the ability to navigate our mobile app and website.

Work Schedule and Benefits

As a Member Solutions Advocate, you will work a 40-hour full-time schedule that includes extended hours on Thursday and Friday, and a short schedule every other Saturday. That means every other week you will have a weekday off (we support work-life balance!)

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Are you ready to apply?

If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone/video interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit, and background check.

Apply today and join our team!

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://rfcu.applicantpro.com/jobs/3734825-525256.html