Customer Service Representative (Remote)

ABC Legal Services; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team. This role involves addressing customer inquiries, managing orders, and ensuring a seamless customer experience. With a focus on problem-solving and effective communication, you will play a vital role in supporting the organization’s growth. The company offers a supportive environment with competitive pay and benefits, including 401(k) and paid time off. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

401(k)

Disability Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Floating Holidays

Referral Program

Qualifications

• 1-3 years of customer support or call center experience preferred.
• Ability to read, write, and speak English fluently.

Responsibilities

• Respond to customer support tickets and resolve issues related to orders.
• Manage high-volume phone calls to assist customers with orders.

Skills

Customer Support

Problem Solving

Communication

Typing Speed (55 WPM)

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PDF Editors

Phone Systems

Confluence

Job description

Surgical Information Systems - Health Management Systems Provider

Customer Service Representative (Remote) at ABC Legal

If interested in this job, please submit an application.

Customer Service Representative (Remote)

Apply now in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay ahead of our competition.

Job Overview:

The Customer Support Specialist addresses and resolves customer questions and issues, providing the best customer experience possible. Responsibilities include correcting errors, following up with process servers, moving orders along, and providing updates. The role involves working with other teams to ensure tasks are completed efficiently. This position is remote but requires candidates to be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.

Key Responsibilities:

• Respond to customer support tickets, answer questions, and resolve issues related to existing orders.
• Manage high-volume phone calls to assist customers with orders and guide new customers on placing orders online.
• Respond to emails, addressing questions and concerns from customers, internal departments, and field process servers.
• Document issues in Confluence.
• Visit court dockets for case filing information and occasionally retrieve filed papers.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience preferred.
• Proficiency with computer programs such as Microsoft Outlook, Excel, Word, PDF editors, and phone systems preferred.
• Ability to read, write, and speak English fluently.
• Skills in transcribing information, reviewing orders, investigating issues, and implementing solutions.
• Ability to perform repetitive tasks accurately.
• Maintain high-quality work in stressful situations.
• Anticipate and address potential issues.
• Implement new processes and improve performance.
• Typing speed of at least 55 WPM.

We believe that a company's success starts with its employees. Join our team today!

• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• 7 Paid holidays
• 4 floating holidays
• Referral program

Starting Pay: $15.00 to $17.00

Schedule: Full-time, Monday through Friday, 7 AM - 4 PM PST