Remote Customer Service Representative

Foundever; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Remote Customer Service Representative, where you'll help deliver exceptional customer experiences from the comfort of your home. This role offers competitive pay, flexible remote work, and comprehensive benefits. With paid training and a supportive environment, you'll be equipped to assist a major U.S. financial provider, ensuring each customer interaction is handled with care and professionalism. If you're passionate about service and ready to grow your career, this opportunity is perfect for you.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonuses

Career growth opportunities

Qualifications

• Must be at least 18 years old and reside in Florida.
• One year of relevant experience is required.

Responsibilities

• Support a major U.S. financial provider in an inbound call center environment.
• Provide exceptional customer experiences from home.

Skills

Exceptional customer service skills

Reliability and dependability

Critical thinking

Empathy

Service-oriented mindset

Strong organizational skills

Ability to navigate system tools

Education

High school diploma or GED

Job description

Join our team as a Remote Customer Service Representative at Foundever and help deliver exceptional customer experiences from the comfort of your home in Florida.

About Foundever: Foundever is a global leader in customer experience (CX) solutions, supporting over 750 brands worldwide with 170,000 associates across 45 countries. We handle more than 9 million customer interactions daily in over 60 languages, combining global strength with an entrepreneurial culture.

Job Overview: As a Customer Service Representative, you'll support a major U.S. financial provider in an inbound call center environment. No cold calling involved! We provide paid training to prepare you for this role. A distraction-free workspace is essential during training and work hours.

Why Join Us:

• Competitive pay: $16/hour, with paid training at $15/hour
• Flexible remote work with weekend shifts as needed
• Comprehensive benefits including 401(k), health, dental, vision insurance, disability, paid time off, bonuses, and career growth opportunities

Requirements:

• Residency in Florida (remote)
• At least 18 years old
• High school diploma or GED
• One year of relevant experience
• Open availability during operating hours

Note: If you reside within 50 miles of our on-site locations, an onsite role may be available.

Key Skills:

• Exceptional customer service skills
• Reliability and dependability
• Critical thinking and empathy
• Service-oriented mindset
• Strong organizational skills
• Ability to navigate system tools

Home Setup Requirements:

• Equipment: Company will ship necessary equipment
• Internet: Hardwired high-speed internet only (no wireless or 5G)
• Work Environment: Quiet, distraction-free space; webcam required during training and work
• Device: Own computer or tablet (excluding Kindle Fire); cell phones not permitted during training

Supporting Veterans: We proudly support military families through partnerships with Military One Source and other veteran organizations.

Equal Opportunity: Foundever is committed to diversity and inclusion, providing equal employment opportunities without discrimination.

Interested? Visit foundever.com and connect with us on Facebook, LinkedIn, and Twitter to learn more and apply.