Customer Service Representative – Print & Marketing

Raven Print and Marketing; Lakewood (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Raven Print & Marketing, Colorado, is seeking a Customer Service Representative to join our team. You will connect customers with sales, production, and vendors to keep projects moving from order to completion.

You’ll process orders, prepare quotes, manage proofs and artwork coordination, and keep customers informed about status and timing. The role rewards organization, clear communication, and a hands-on approach.

Qualifications

• Experience handling orders and communicating with customers.
• Strong attention to detail and accuracy in pricing and orders.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Build strong relationships with customers via phone and email.
• Process orders and create accurate job tickets.
• Prepare quotes using PressWise and pricing tools.
• Coordinate artwork, proofs, production schedules, and approvals.
• Communicate job status and turnaround times to customers.
• Collaborate with Sales and Production to ensure quality and timeliness.
• Coordinate outside vendor quotes when needed.
• Research repeat orders and previous job history.
• Manage delivery, shipping, and customer pickup requirements.
• Set up new customers and support assigned sales accounts.
• Monitor jobs through production and address issues proactively.
• Manage house accounts and provide exceptional service.

Skills

Communication

Organization

Multitasking

Problem Solving

Customer Focus

Teamwork

Tech Savvy

Tools

PressWise

Job description

WE’RE HIRING: CUSTOMER SERVICE REPRESENTATIVE (CSR)

Are you an organized, detail-oriented professional who enjoys working with customers and making sure things get done right?

Raven Print & Marketing | Colorado

Raven Print & Marketing is looking for a Customer Service Representative (CSR) to join our team. This is an important role that connects our customers, sales team, production department, and outside vendors to keep projects moving smoothly from order to completion.

What You’ll Do

As a CSR, you’ll be responsible for:

• Building strong relationships with customers through phone and email communication
• Processing orders and creating accurate job tickets
• Preparing quotes using our PressWise system and approved pricing tools
• Coordinating artwork, proofs, production schedules, and customer approvals
• Communicating job status, turnaround times, and solutions to customers
• Working closely with Sales and Production to ensure jobs are completed accurately and efficiently
• Coordinating outside vendor quotes when needed
• Researching repeat orders and previous job history
• Managing delivery, shipping, and customer pickup requirements
• Setting up new customers and supporting assigned sales accounts
• Monitoring jobs throughout the production process and proactively addressing issues
• Managing assigned house accounts and providing exceptional customer service

What We’re Looking For

We’re looking for someone who:

• Is highly organized and detail-oriented
• Has excellent written and verbal communication skills
• Enjoys working with customers and solving problems
• Can manage multiple projects and deadlines at the same time
• Takes ownership and follows through
• Works well with Sales, Production, and other team members
• Is comfortable learning and using technology and business systems
• Understands that accuracy matters — especially when it comes to pricing, orders, artwork, and production

Experience in printing, marketing, signs, promotional products, apparel, or a related production environment is a plus.

Why Raven?

At Raven, we’re more than a print company. We help businesses build their brands through print, signs, apparel, promotional products, fulfillment, direct mail, and marketing solutions.

You’ll play a key role in helping our customers bring their projects to life while working with a team that values quality, communication, accountability, and customer service.

If you’re someone who likes to stay busy, solve problems, work with people, and see projects move from an idea to a finished product, we’d like to meet you.