Apparel & Promotional Customer Success Specialist

Raven Printing & Marketing; Lakewood (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wage

Health insurance

Paid time off

Employee discounts on apparel and prom

Career development

Job summary

Raven Print and Marketing in Colorado is seeking a motivated Customer Service Representative to assist customers with apparel and promotional products. You will respond to inquiries, help with product selections, and process orders to ensure a smooth experience.

You will collaborate with sales and production, maintain CRM records, and provide proactive shipping updates. The ideal candidate has 3–5 years in apparel or promo industry, excellent communication, and a positive, customer-first

Qualifications

• 3–5 years of customer service in apparel or promotional products.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient with CRM or order management software.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Respond promptly to customer inquiries via phone or email about apparel and promotional products.
• Assist with product selection, customization options, pricing inquiries, and order processing.
• Coordinate with suppliers and vendors to ensure timely delivery and resolve issues.
• Provide proactive order status updates, shipping information, and potential delays.
• Handle complaints professionally and strive for resolutions.
• Maintain accurate records of customer interactions and transactions using CRM.
• Collaborate with sales and production teams to ensure a seamless experience.

Skills

Customer service experience

Communication skills

Detail oriented

CRM experience

Adaptability

Tools

CRM systems

Job description

Raven Print and Marketing in Colorado is seeking a motivated Customer Service Representative to assist customers with apparel and promotional products. You will respond to inquiries, help with product selections, and process orders to ensure a smooth experience.

You will collaborate with sales and production, maintain CRM records, and provide proactive shipping updates. The ideal candidate has 3–5 years in apparel or promo industry, excellent communication, and a positive, customer-first