Customer Service Representative, Physician Practice, Primary Care

UNC Health; Royal Pines (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

UNC Health Pardee BlueMD is seeking a Customer Service Representative to support clinic front-desk operations. The role involves registering patients, communicating financial obligations, collecting fees, scheduling appointments, answering calls, routing mail, and handling routine clerical duties to ensure smooth patient flow.

The position emphasizes accurate EMR data entry, cash handling, housekeeping, and coordination with other clinical services to maintain an efficient and welcoming

Qualifications

• High school diploma or equivalent required.
• Experience in medical clerical work preferred.

Responsibilities

• Obtains all critical demographic and financial information and inputs data into the EMR and other systems.
• Answers and relays calls; provides scripted instructions for patient visits.
• Provides general clerical support: scheduling, calendar management, and coordination with clinical services.
• Collects cash, counts receipts, and ensures balanced daily drawer.
• Maintains clinic cleanliness and performs routine housekeeping tasks.

Skills

Customer service

Clerical skills

Data entry

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

PARDEE

Other information

• Required
  • High school diploma or equivalent
• Preferred
  • Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

https://www.pardeehospital.org/care-treatment/primarycare/pardee-bluemd/

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD 2695 Hvl Rd Ste 200

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDARDEN

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.