Customer Service Representative, Physician Practice

UNC Health; Royal Pines (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

UNC Health Pardee BlueMD is seeking a Customer Service Representative to perform clinic clerical tasks, register patients, explain financial obligations, and collect fees. The role emphasizes accurate data entry into the EMR and front-desk support.

You will schedule appointments, answer calls, route mail, maintain records, and ensure a neat, organized clinic environment. A high school diploma is required; prior medical clerical experience is preferred.

Qualifications

• High school diploma or equivalent.
• Preferred: Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency.

Responsibilities

• Obtains all critical demographic and financial information and inputs data into the EMR and other applications as needed.
• Answers and relays incoming, outgoing, and inter-office calls; delivers routine instructions for patient visits.
• Provides general clerical support to schedule meetings, patients and appointments; maintains calendars; coordinates with clinical services.
• Collects and counts cash receipts and daily deposits; ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic; performs housekeeping duties.

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

PARDEE

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

https://www.pardeehospital.org/care-treatment/primarycare/pardee-bluemd/

Job Details

Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: PBMD 2775 Hendersonville Road
Work Type: Per Diem
Standard Hours Per Week: 20.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDHLTCAM
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.