Customer Service Representative, Physician Practice

UNC Health Care; Fletcher (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Pardee BlueMD, part of UNC Health, is seeking a Customer Service Representative to perform clinic clerical tasks and EMR data entry. You will register patients, communicate financial obligations, and collect fees while coordinating appointments and handling calls in a fast-paced setting.

The role is onsite at Pardee UNC Health Care with a 40-hour work week, day shift, and a focus on accurate records and customer service.

Qualifications

• High school diploma or equivalent required.
• Medical clerical experience preferred.
• Excellent data entry and cash handling skills.

Responsibilities

• Register patients and collect fees.
• Input demographic and financial information into EMR.
• Schedule appointments and route calls.
• Maintain clinic organization and housekeeping.
• Answer inquiries and provide information to callers.

Skills

Customer service

Data entry

Phone calls

Scheduling appointments

Education

High school diploma

Tools

EMR system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.
• PARDEE

Other information:

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

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Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD 2775 Hendersonville Road

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDHLTCAM

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.