Customer Service Representative, Physician Practice

UNC Health; Hendersonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNC Health Pardee BlueMD in Hendersonville, NC is seeking a Customer Service Representative to support clinic operations. The role includes registering patients, explaining financial obligations, and collecting fees.

Responsibilities include obtaining demographic and financial information, inputting data into EMR, answering calls, coordinating with clinical services, scheduling meetings and appointments, and handling cash receipts. The position is on-site at JUSTICE MOB with a 40-hour workweek.

Qualifications

• High school diploma or equivalent required.
• Medical clerical experience in healthcare settings preferred.

Responsibilities

• Obtain and input demographic and financial information into EMR and related apps.
• Answer, relay calls; provide routine instructions before patient visits.
• Provide clerical support: scheduling, calendars, coordination with clinical services.
• Collect cash receipts and perform daily deposits; balance cash drawer.
• Maintain clinic cleanliness and perform routine housekeeping.

Skills

Customer service

Data entry

Phone etiquette

Medical clerical experience

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

https://www.pardeehospital.org/care-treatment/primarycare/pardee-bluemd/

Job Details

Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: PBMD 712 Fleming Street
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: JUSTICE MOB
Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.