Customer Service Representative, Physician Practice, Brevard

UNC Health; Etowah (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Pardee UNC Health Care is seeking a Customer Service Representative to perform clinic clerical tasks, register patients, notify them of financial obligations, collect fees, and support front-desk operations. You will input demographic and billing data into the EMR, verify documentation such as consent forms, and relay instructions to patients for their visits.

The role requires clear communication and accurate data entry to keep the office running smoothly.

Qualifications

• High school diploma or equivalent is required.
• Preferred: medical clerical experience in a hospital/clinic/healthcare setting.

Responsibilities

• Obtains demographics and financial info and inputs data into the EMR; verifies consent, benefits, and privacy notices.
• Answers and relays calls; provides routine instructions for patient visits.
• Schedules appointments, maintains calendars, and coordinates with other clinical services.
• Counts cash receipts and daily deposits; maintains balanced cash drawer.
• Keeps the clinic clean and orderly; performs routine housekeeping duties.

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Job Details

Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: PBMD 1409 Asheville Highway
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDMEDSRG
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.